What is the Roam Rewards Program?
The Roam Rewards Program is the referral and rewards program available by making an account with Nomad Complex. With this program, you can accumulate Miles in order to redeem them for gifts and discounts that you can apply to your purchases at NomadComplex.com
What are Miles? How can I accumulate them?
"Miles" are the currency you accumulate by making purchases on NomadComplex.com. You must have a registered account to NomadComplex.com in order to begin accumulating Miles. You will receive 10 Miles for every dollar that you spend on NomadComplex.com. You can also accumulate Miles by performing certain actions such as following our social media platforms or by participating in contests and giveaways. Miles have no cash value and are not applicable for anything other than their intended purposes.
Where can I see how many Miles that I have?
You can check your account standing as well as your points balance anytime by logging in to your account and by clicking on the icon in the bottom left of the screen that says "Roam Rewards", or the St. Bernard Icon on mobile devices.
How do I redeem my Miles for rewards? What can I redeem them for?
Under your Roam Rewards account page, you will be see an icon that says "Ways to redeem". Here you will be able to see what rewards you qualify to redeem for. Once you've selected your reward(s), you will receive a link that is added to your Stash that includes a code to apply at checkout in order to receive your chosen reward(s)! You can redeem your Miles for rewards such as free shipping, discounts and free gifts - Log in to your account and check out your Stash under the Roam Rewards main menu in the bottom left-hand corner of your screen. Please note that your code will not work on a specific item at checkout, so if you add an Enamel Pin and attempt to use a "Free Enamel Pin" reward, the discount will NOT apply to that Enamel Pin. Your code will work for the "Free enamel pin" product that has been added to your cart, NOT for a specific pin.
Can I choose which Stickers, Wristband or Pins I'd like to receive? [PLEASE READ CAREFULLY]
YES. If you choose the free gift reward option for stickers, enamel pins or wristbands you may select which of these items you would like to receive, BUT ONLY IF YOU INCLUDE YOUR SPECIFIC CHOICE IN THE 'SPECIAL INSTRUCTIONS' BOX AT CHECKOUT. If you do not specify in this box which specific item you would like to receive, you will receive your chosen reward at random from our available list. We unfortunately are unable to code a way to specify which item you'd like any other way, so this is our best work-around that we have.
Am I able to redeem more than one reward at once? [PLEASE READ CAREFULLY]
NO. The Roam Rewards Program is based off of discount codes applied on the website, and we are unable to accept multiple discount codes applied on orders due to the inherit ability to abuse the system. We cannot accept multiple % off or $ off coupons on a single order as it would bug out the system. **EXCEPTION APPLIES - IF YOU HAVE A MONETARY DISCOUNT SUCH AS A 10% OFF COUPON AND YOU HAVE ENOUGH POINTS TO REDEEM FOR A FREE GIFT AS WELL, PLEASE FEEL FREE TO CONTACT US AT firstname.lastname@example.org AND WE WILL SEE IF WE ARE ABLE TO MANUALLY SUBTRACT YOUR POINTS TOTAL IN ORDER TO PROVIDE YOUR FREE GIFT. THIS IS ON A CASE BY CASE BASIS AND NOT A GUARANTEE.**
What is the Referral Program? How can I refer friends?
The Referral Program is exactly what it sounds like - Using your referral link available in your Roam Rewards Stash, you can send a link to your friends in order to give them 10% off their first purchase from NomadComplex.com. If they successfully make a purchase using your link, you will receive a 10% off coupon code for your next purchase as well. Give a little, get a little. Easy, right?
The discount code isn't letting me check out the pin/sticker/wristband I have added to my cart. What am I doing wrong?
When redeeming a reward for a free gift item, please make sure to follow the instructions in the "How do I redeem my Miles for rewards" section of the FAQ. Please note that you will NOT be adding your sticker choice to your cart and attempting to check out that item - Your discount code will apply to the "Free Pin/Sticker/Wristband" item that is added to your cart upon checkout. If you attempt to checkout a specific item, your discount code will NOT apply to said item and will invalidate your code.