Right now, carriers across the board are experiencing massive delays in shipment. Several countries across the world have either restricted or outright suspended a large portion of their incoming air travel to combat the virus. Because of this, most international packages can take 2 to 3 months to arrive. We cannot guarantee any shipping times overseas at this time.
Exchanges and Returns
We unfortunately are forced to halt all returns and exchanges at this time. We will be suspending our current deadline of 10 days from receipt of package for returns and exchanges and are working to open this important service back up as soon as we can.
Masks, Bandanas and Name Personalizations
Nomad Complex has carried Bandanimals since we began back in 2016 and they are an extremely popular item in the current climate. While we used to offer name personalization for a small fee on this item, we are no longer able to do so due to the volume of orders being placed for these bandanas. We will also be stocking cloth masks of our muzzle designs, so please keep an eye out for those coming soon!
Environment of Shipping
With the virus continuing to spread, concerns over where and how goods are packed and shipped are of the utmost importance.
We’d like to remind you that the entirety of Nomad Complex, including our staff (of 2) and all of our inventory is housed in Vancouver, British Columbia, Canada. We do not rely on any outside contact, print to order service or dropshipping service to pack and ship our merchandise - everything passes through our hands only. We have been hunkered down here in our home running the business from home, and are continuing to keep ourselves safe, healthy and able to work.
Oh, and for those playing Covid-19 Update Buzzword Bingo - In these uncertain and trying times, we are respecting social distance guidelines to help combat this unprecedented pandemic so that we can adjust to our new normal.