Where does Nomad Complex ship to?
We ship to almost everywhere in the world! If you're wondering whether or not we may have some issues shipping to your location or if you do not find your location when you try to enter your shipping information, please e-mail us at email@example.com
How much does shipping cost?
Our shipping rates vary depending on where they are going. If you are curious about how much shipping to your address is going to cost and for which items, we recommend you place a mock of the order into your shopping cart and enter your shipping information for an accurate, real-time shipping cost. Nomad Complex does not profit off of your shipping costs - We pay exactly what you pay.
How long does shipping take?
Canada Post shipping times for the standard levels of packages are as follows:
Within Canada: 1-3 business days
The United States: 5-7 business days
Europe+Australia (International Air): 6-12 business days
Europe+Australia (International Ground): 6-10 weeks OR 2-3 months
I don't see a tracking number on my order. Is there one? Where can I find it?
Great question! Nomad Complex is based in Vancouver, British Columbia, Canada and approximately 95% of our shipments go to the United States or overseas. This means that they must travel through customs, and tracked packages can become very expensive when this happens. Because of this, the cheapest option for our shipping options, Small Packet USA and International Ground/Air does NOT include a tracking number. If you would feel safer having a tracking number for your order, we suggest you purchase the next level of shipping, Tracked Packet. It is a bit more expensive but recommended for larger orders.
INTERNATIONAL/OVERSEAS CUSTOMERS - It has been a month. Why has my package not arrived yet?
There are two cheaper options when shipping from Canada to Europe/Australia etc. - International Ground and International Air. The cost of these two different services is usually quite small, between $1.00-$5.00 however the time it takes to reach its destination varies GREATLY. International Ground service can take 6-8 WEEKS to arrive to its destination, while International Air takes 6-12 DAYS.
Effective 11/9/2016, we will no longer be automatically upgrading International Ground service to International Air service free of charge.
- WE HIGHLY, HIGHLY RECCOMEND YOU CHOOSE THE INTERNATIONAL AIR OPTION IF YOU ARE ORDERING FROM ANYWHERE OVERSEAS! THE SHIPPING TIME WILL BE REDUCED DRAMATICALLY AND COSTS VERY LITTLE EXTRA TO UPGRADE! PLEASE CONSIDER THIS WHEN CHECKING OUT YOUR MERCHANDISE!