Our brand relaunch is LIVE! Check it out by clicking this header or the main banner below!
0 Cart
Added to Cart
    You have items in your cart
    You have 1 item in your cart
    Total

    As of August 4th, all items on the website are considered final sale and will not be eligible for returns or exchanges. We are sorry for the inconvenience. Please make sure you triple check your design, size and quantity selections before checking out to avoid any errors.

     

    I'd like to exchange something I purchased for a different size or another style. 

    In order to initiate an exchange, please contact support@nomadcomplex.com with your full name, order number and a clear message regarding the item(s) you would like to exchange. 

    We accept exchanges on all regular priced merchandise requests within 10 days of receipt of your order. Item(s) must be in sellable condition, not placed in the wash, and as they were received. If you are looking to exchange an item that falls outside of that 10 day window, we reserve the right to reject the exchange. We cannot guarantee an items storage conditions once it has been outside of our warehouse and therefore cannot deem merchandise outside of our control for an extended time period to be resellable. 

    We reserve the right to refuse exchanges that have arrived at our warehouse if the merchandise is no longer in sellable condition, most notably either covered in pet fur/hair or if there is an odor present. (Pleasant or unpleasant) It is up to the customer to pay for re-shipment if they wish to receive the item back. 

    Please note that all underwear sales are final. Please double check your size on our size chart page to ensure you're ordering the correct fit!

     

    How does the exchange process work?

    Full instructions will be provided to you once you e-mail us at support@nomadcomplex.com

    In order to exchange merchandise, we will require you to ship your item(s) back to us here at our warehouse. We recommend using USPS for this process as it is by far the cheapest and most efficient option. We recommend avoiding private carriers such as FedEx or UPS.

    We do not provide return labels for exchanged or returned merchandise, however we cover both the costs of receiving your package back in most cases as well as the cost of re-shipment of your exchanged goods. We understand that this may be frustrating to some customers, however please understand it costs us $7.00 to receive packages at our warehouse, as well as $6.00-$15.00 to re-ship your order. We are happy to exchange items as a courtesy to ensure that you are happy with your product.

    Updated: 9:43am July 6th, 2023; As of this date, we will no longer be able to ship exchange requested merchandise until we have received the original item back at our warehouse to verify its condition. While we understand that this will add additional time to the receipt of your exchange, we have had too many instances of packages being sent back with unpleasant odors or damage to the merchandise. We apologize for the inconvenience. 

     

     

    I'd like to return something I purchased.

    We accept returns on all regular priced merchandise requests within 10 days of receipt of your order. Item(s) must be in sellable condition, not placed in the wash, and as they were received. If you are looking to return an item that falls outside of that 10 day window, we reserve the right to reject the return. We cannot guarantee an items storage conditions once it has been outside of our warehouse and therefore cannot deem merchandise outside of our control for an extended time period to be resellable. 

    We reserve the right to refuse returns that have arrived at our warehouse if the merchandise is no longer in sellable condition, most notably either covered in pet fur/hair or if there is an odor present. (Pleasant or unpleasant) It is up to the customer to pay for re-shipment if they wish to receive the item back. 

    Please note that all underwear sales are final. Please double check your size on our size chart page to ensure you're ordering the correct fit!

     

    How does the return process work?

    Full instructions will be provided to you once you e-mail us at support@nomadcomplex.com

    In order to exchange merchandise, we will require you to ship your item(s) back to us here at our warehouse. We recommend using USPS for this process as it is by far the cheapest and most efficient option. We recommend avoiding private carriers such as FedEx or UPS.

    Once your item(s) reach our warehouse and we have verified their condition, we will process the refund for the item(s). Refunds take 1-2 business days to appear back to your original method of payment.

    We do not provide return labels for exchanged or returned merchandise. The cost of returns are the responsibility of the customer. 

    We do not refund the initial shipping cost of orders under any circumstances. This includes orders that are returned in full to us. 

     

    My tracking says my package has arrived to your warehouse, but I still have not received a notification for my exchange or return.

    Nomad Complex operates out of Vancouver, BC, Canada. All returns and exchanges are sent to a hub network in the USA that re-allocates those returned/exchanged packages back to us. This is a courtesy in order to bypass Canadian customs and border wait times and keeps costs less than half of what they would be otherwise. 

    The tracking you receive will show that your package has been delivered to our hub network in the USA. However your package will then be shipped to our warehouse via our hub network, meaning that there are two steps to receiving packages back at our warehouse. This takes on average 1-2 weeks. We are unfortunately unable to provide additional tracking from that hub network back to our warehouse in Vancouver but are available via support e-mail if you have any questions about your packages location.

    We apologize for this inconvenience. It is a necessary implementation that in the end saves our customers tens of thousands of dollars a year on shipping costs in exchange for this minor inconvenience. 

     

     

    I feel as though something I purchased has a quality issue. 

    This happens! While we cannot make any statements regarding a defective item right away, we will look at them all on a case by case basis. We have a very strong commitment to the quality of our merchandise. Please note that regular wear and tear does not constitute as defective merchandise. For proper care of your clothing, please see the appropriate washing instructions located on the website for your garment.

    If you believe an item you have has a quality issue, please e-mail support@nomadcomplex.com with your full name, order number, a description of the issue, as well as a photograph of the issue you are describing. Please ensure the photograph includes the design of the item you are describing so we can verify it is indeed our product. 

    Please note that we can only exchange items on a one-for-one basis - We will not replace one item with the same item in a different size nor will we exchange any items for another item of greater value. The only exception to this rule is if we are out of the size you originally ordered and you would prefer to receive the same item in a different size for the sake of comfort.