FAQs
What is Nomad Complex?
Nomad Complex is a small clothing company from Vancouver, BC founded in January of 2016 committed to high quality clothes with bright, expressive prints. Nomad is run by just two individuals with a passion for bringing a community together and helping people look and feel their best.
How can I contact you?
The best method to contact us is our support e-mail which is support@nomadcomplex.com
Small inquiries can be made through Twitter or Facebook however for the quickest responses please use the e-mail above!
How do the sizes for your clothes run?
Our t-shirts run very true to American sizing. If you generally find you're in between sizes, opt to go the size smaller just in case. You can find a full breakdown of our size charts for all our merchandise HERE
I see something that is out of stock, when will it be restocked?
We do regularly rotate our stock, so not all items are available all of the time. We do our best to keep everything fully stocked at all times and make restocks regularly. If there's a specific item you're looking for, please e-mail support@nomadcomplex.com and we'll get right to you.
How is my order going to be shipped?
All of our orders are shipped through USPS. We live near the American border, and therefore we have the ability to bypass customs/long shipping times to bring you the fastest and cheapest delivery possible. Cool, huh?
How often do you ship orders?
We do our best to ship orders every day Monday through Friday. Please allow up to 72 hours for a shipping notification on anything you've purchased just in case!
How long does it take for my order to arrive?
Once shipped, orders within the domestic United States and Canada typically take 2-4 business days to arrive.
Once shipped, orders that are travelling international typically take 8-22 business days to arrive.
Do I have to pay customs fees?
Nomad Complex does not cover the cost of international customs fees, nor can we alter any packages to bypass customs fees in any way. This includes marking it as gift merchandise or any other method of tampering.
What are the washing instructions for my garments?
For all printed and foil tees: Turn your garment inside out. If you have access to a cold wash machine with the appropriate detergent, this will ensure the longest lasting print. Otherwise, wash on the lowest heat setting possible. If you can, hang dry your printed and foil tees. It not only is great for the environment, but will ensure your clothes look amazing for longer. If unable, tumble dry on no to low heat.
For underwear: Follow the directions of your machine. These babies are much more resilient to heat.
You sent me the wrong item / I'm missing an item.
Ack! Please e-mail support@nomadcomplex.com and let us know right away so we can fix it!
What is your return/exchange policy?
We do accept returns and exchanges. Please contact within 10 days of receiving your order. Our full return/exchange policy can be found HERE
Are you hiring? Do you accept submissions for t-shirt designs? Any other design work?
Always! We love seeing what this amazing community has to offer. If you have any submissions you'd like to make to potentially work with us, please e-mail support@nomadcomplex.com stating your interest. We do require a portfolio of some sort to look at for designwork.
Nomad Complex is a small clothing company from Vancouver, BC founded in January of 2016 committed to high quality clothes with bright, expressive prints. Nomad is run by just two individuals with a passion for bringing a community together and helping people look and feel their best.
How can I contact you?
The best method to contact us is our support e-mail which is support@nomadcomplex.com
Small inquiries can be made through Twitter or Facebook however for the quickest responses please use the e-mail above!
How do the sizes for your clothes run?
Our t-shirts run very true to American sizing. If you generally find you're in between sizes, opt to go the size smaller just in case. You can find a full breakdown of our size charts for all our merchandise HERE
I see something that is out of stock, when will it be restocked?
We do regularly rotate our stock, so not all items are available all of the time. We do our best to keep everything fully stocked at all times and make restocks regularly. If there's a specific item you're looking for, please e-mail support@nomadcomplex.com and we'll get right to you.
How is my order going to be shipped?
All of our orders are shipped through USPS. We live near the American border, and therefore we have the ability to bypass customs/long shipping times to bring you the fastest and cheapest delivery possible. Cool, huh?
How often do you ship orders?
We do our best to ship orders every day Monday through Friday. Please allow up to 72 hours for a shipping notification on anything you've purchased just in case!
If the item is a pre-order of any kind, please allow up to two weeks from the end date in order to receive your merchandise.
How long does it take for my order to arrive?
Once shipped, orders within the domestic United States and Canada typically take 2-4 business days to arrive.
Once shipped, orders that are travelling international typically take 8-22 business days to arrive.
Do I have to pay customs fees?
Nomad Complex does not cover the cost of international customs fees, nor can we alter any packages to bypass customs fees in any way. This includes marking it as gift merchandise or any other method of tampering.
What are the washing instructions for my garments?
For all printed and foil tees: Turn your garment inside out. If you have access to a cold wash machine with the appropriate detergent, this will ensure the longest lasting print. Otherwise, wash on the lowest heat setting possible. If you can, hang dry your printed and foil tees. It not only is great for the environment, but will ensure your clothes look amazing for longer. If unable, tumble dry on no to low heat.
For underwear: Follow the directions of your machine. These babies are much more resilient to heat.
You sent me the wrong item / I'm missing an item.
Ack! Please e-mail support@nomadcomplex.com and let us know right away so we can fix it!
What is your return/exchange policy?
We do accept returns and exchanges. Please contact within 10 days of receiving your order. Our full return/exchange policy can be found HERE
Are you hiring? Do you accept submissions for t-shirt designs? Any other design work?
Always! We love seeing what this amazing community has to offer. If you have any submissions you'd like to make to potentially work with us, please e-mail support@nomadcomplex.com stating your interest. We do require a portfolio of some sort to look at for designwork.